If you hold down SHIFT while opening PSP does this do anything? - this is technically supposed to reset PSP to factory defaults. Quick question, what do you mean "Can't open?" If you open up your Task Manager then start Corel does it start and then immediately close? Does it hang in the background? Does the splash screen show up and get stuck on a particular task? What exactly happens? Simpler tools reduce complexity for increased productivity. Live Screen Capture - Record directly from your screen. Instantly enhance with automatic photo correction. Edit RAW photos and save time with batch processing. So if you had already purchased X9 and you don't need the Ultimate software I would suggest seeing if you can return it. Broaden your creative potential with the photo-editing power of PaintShop Pro X9, plus an exclusive Ultimate bonus pack. There is no difference in the version of PSP. HEVC import requires Windows 10 and graphics card hardware support. Graphics card supports DXVA2 VLD mode with Vertex and Pixel Shader 2.0 and a minimum of 512 MB VRAM for hardware decoding acceleration. I should also point out that the "ultimate' pack is just additional software. 2 GB of RAM or higher, minimum 4 GB for Windows 64-bit, 8+GB highly recommended for UHD or Multi-Camera editing. The best you can hope for is if some users on here have had similar issues. One or two might come and make suggestions, but no official support is given here. No Corel employees actively visit these forums to support technical support issues.
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